Shipping Policy

£4.95 SHIPPING ORDERS UPTO £50

FREE SHIPPING ON ORDERS OVER £50 

FREE COLLECT INSTORE (ADVICE US)

FREE Shipping using tracked service(normally delivered within 2-5 working days) on all UK Mainland orders over £50

All UK orders require a signature
Tracking is offered as standard on all UK orders
SAL'S CYCLES may at times use other couriers to fulfil orders
UK Delivery times:
2-5 working day orders placed within the UK*
2-5 working day delivery is not guaranteed during promotional periods
UK Saturday Delivery is also available until Friday mornings
* Except Northern Ireland & Channel Islands (information on delivery times and prices can be found in All Rates and Times).

UK Shipping Delivery Time Shipping Price
United Kingdom Mainland (orders under £50) TRACKED SERVICE(2-5 working day Mon-Fri) £4.95
United Kingdom Mainland (orders over £50) TRACKED (2-5 working day Mon-Fri) FREE
UK Channel Islands & UK Offshore (orders under £100) 2-5 working days £4.95
UK Channel Islands & UK Offshore (orders over £100) 2-5 working days FREE

Worldwide Shipping Delivery Time Shipping Price
Andora 2-5 working days £8.95
Anguilla 5-7 working days £11.95
Antigua and Barbuda 5-7 working days £11.95
Argentina 3-7 working days £11.95
Armenia 2-5 working days £8.95
Australia 3-7 working days from £28.95
Austria DPD Europe Priority (3 working days) £9.95
Bahamas 3-7 working days £11.95
Bahrain 3-7 working days £11.95
Barbados 3-7 working days £11.95
Belgium DPD Europe Priority (2-5 working days) £7.95
Belize 3-7 working days £11.95
Bermuda 3-7 working days £11.95
Bhutan 3-7 working days £11.95
Bolivia 3-7 working days £11.95
Bosnia and Herzegovina 2-5 working days £8.95
Bouvet Island 3-7 working days £11.95
Brazil 3-7 working days £11.95
British Indian Ocean Territory 3-7 working days £11.95
British Virgin Islands 3-7 working days £11.95
Brunei 3-7 working days £11.95
Bulgaria 3-7 working days £8.95
Cambodia 3-7 working days £11.95
Canada (Fedex) 1-3 working days £17.95
Cayman Islands 3-7 working days £11.95
Chile 3-7 working days £11.95
China 3-7 working days from £15.95
Christmas Island 3-7 working days £11.95
Cook Island 3-7 working days £11.95
Colombia 3-7 working days £11.95
Costa Rica 3-7 working days £11.95
Croatia 2-5 working days £8.95
Cuba 3-7 working days £11.95
Cyprus 2-5 working days £8.95
Czech Republic DPD Europe Priority (3-4 working days) £8.95
Denmark DPD Europe (4 working days) £7.95
Dominica 3-7 working days £11.95
Dominican Republic 3-7 working days £11.95
Ecuador 3-7 working days £11.95
El Salvador 3-7 working days £11.95
Estonia 2-5 working days £8.95
Falkland Islands 3-7 working days £11.95
Faroe Islands 3-7 working days £11.95
Fiji 3-7 working days £11.95
Finland DPD Europe (5-7 working days)s £9.95
France DPD Europe (3-5 working days) £5.95 and free for all orders over £100
French Guiana 3-7 working days £11.95
French Polynesia 3-7 working days £11.95
French Southern Territories 3-7 working days £11.95
Georgia 3-7 working days £11.95
Germany DPD Europe (4 working days) £4.95 and free for all orders over £100
Gibraltar 2-5 working days £8.95
Greece 2-5 working days £9.95
Greenland 3-7 working days £11.95
Grenada 3-7 working days £11.95
Guadeloupe 3-7 working days £11.95
Guatemala 3-7 working days £11.95
Guyana 3-7 working days £11.95
Honduras 3-7 working days £11.95
Hong Kong 3-7 working days from £15.95
Hungary DPD Europe (4 working days) £14.95
Iceland 2-5 working days £9.95
India 3-7 working days £11.95
Indonesia 3-7 working days from £15.95
Ireland (Republic of) 2-5 working days £7.95
Israel 3-7 working days £11.95
Italy DPD Europe (6 working days) DPD Europe Priority (3-4 working days) £7.95 and £13.95
Japan 3-7 working days from £15.95
Jamaica 3-7 working days £11.95
Kazakhstan 3-7 working days £11.95
Kiribati 3-7 working days £11.95
Laos 3-7 working days £11.95
Latvia 2-5 working days £9.95
Liechtenstein 2-5 working days £8.95
Lithuania DPD Europe Priority (4-6 working days) £12.95
Luxembourg DPD Europe Priority (2-5 working days) £7.95
Macau SAR China 3-7 working days from £15.95
Macedonia 2-5 working days £8.95
Malaysia 3-7 working days from £15.95
Maldives 3-7 working days £11.95
Malta 2-5 working days £8.95
Martinique 3-7 working days £11.95
Mauritania 3-7 working days £11.95
Mexico 3-7 working days from £15.95
Moldova 2-5 working days from £11.95
Monaco DPD Europe Priority (2-3 working days) £8.95
Montserrat 3-7 working days £11.95
Nauru 3-7 working days £11.95
Netherlands DPD Europe Priority (2-5 working days) £7.95 and free for orders over £100
Netherlands Antilles 3-7 working days £11.95
New Caledonia 3-7 working days £11.95
New Zealand 3-7 working days from £15.95
Niue 3-7 working days £11.95
Norway 2-5 working days £9.95
Oman 3-7 working days £11.95
Palau 3-7 working days £11.95
Panama 3-7 working days £11.95
Papua New Guinea 3-7 working days £11.95
Paraguay 3-7 working days £11.95
Peru 3-7 working days £11.95
Pitcairn Islands 3-7 working days £11.95
Poland DPD Europe Priority (4 working days) £8.95
Portugal DPD Europe (4-5 working days) £8.95
Puerto Rico 3-7 working days £17.95
Qatar 3-7 working days £11.95
Romania 3-7 working days from £11.95
Réunion 3-7 working days £11.95
Saint Helena 3-7 working days £11.95
Saint Kitts and Nevis 3-7 working days £11.95
Saint Lucia 3-7 working days £11.95
Saint Vincent and the Grenadines 3-7 working days £11.95
Samoa 3-7 working days £11.95
San Marino 2-5 working days £8.95
Saudi Arabia 3-7 working days £11.95
Singapore 3-7 working days from £15.95
Slovak Republic DPD Europe (4-5 working days) £8.95
Slovenia DPD Europe (4-5 working days) £8.95
Solomon Islands 5-10 working days £11.95
South Africa 3-7 working days £11.95
South Korea 3-7 working days from £15.95
Spain DPD Europe (5 working days) and DPD Europe Priority (3-4 working days) £5.95 (free for orders over £100) and £7.95
Sri Lanka 3-7 working days £11.95
Suriname 3-7 working days £11.95
Sweden DPD Europe (4-6 working days) £7.95
Switzerland 2-5 working days £11.95
São Tomé and Príncipe 3-7 working days £11.95
Taiwan 3-7 working days from £15.95
Thailand 3-7 working days from £15.95
Tokelau 3-7 working days £11.95
Tonga 3-7 working days £11.95
Tokelau 3-7 working days £11.95
Trinidad and Tobago 3-7 working days £11.95
Turkey 3-7 working days £8.95
Turks and Caicos Islands 3-7 working days £11.95
Tuvalu 3-7 working days £11.95
Ukraine 3-7 working days from £11.95
United Arab Emirates 3-7 working days from £15.95
United States (Fedex) 1-3 working days from £17.95
Uruguay 3-7 working days £11.95
Vanuatu 3-7 working days £11.95
NOTE
If your country is not listed as a shipping destination, please contact us via the help page to discuss your options.

Shipping to an address other than your billing address may cause delays in your order being dispatched as additional security checks are often required.

COLLECTING MY ORDER
How will I know when my 'Collect Instore' order is ready?
We will send you a confirmation email as soon as your order is ready to collect.

This will normally be within 24 hours of placing your order.

If you have not been contacted within 48 hours of ordering, please email SALSCYCLESLTD@GMAIL.COM

What do I need to bring to collect my order?
We will need your order number from your ready to collect email, and proof of ID, which can be:

the payment card you used for the order, or
a current photo driving licence or passport
We cannot release your order without seeing your ID.

If you paid entirely with gift vouchers, a gift card or PayPal, please bring either your passport or photocard driving licence with you as ID.

Can someone collect on my behalf?
We are happy for someone else to collect your order, but to help prevent fraud, the person you've nominated must show us your order number and their own photo ID (passport or photo driving licence). A photocopy of this ID will be taken by us to prevent fraud.

How long will you hold my order?
We will hold your order in our Leicester store for 7 days, after which we will return the order to stock and refund your account. Please note that your refund may take up to 14 days to process due to banking procedures.

What time shall I pick up my order?
Any time during store opening hours after you have received an email saying that your order is ready for collection.

Our opening hours are:

Monday to Saturday…10am to 6pm

Sunday…Closed

HELP WITH MY COLLECT IN STORE ORDER
I’ve lost my order confirmation email.
Please check your junk mail folder as occasionally confirmation emails can be found here. Otherwise, log in to your  account, Sal's Cycles to find the order number in your order history, make a note of it and bring it to the shop when you collect.

If you weren’t logged in at time of purchase, we may still be able to release your order. Bring your photo ID or passport and quote your name and postcode. We will not release your order to anybody else unless they can produce your order number and their photo ID.

I would like to return my Collect Ins tore order.
You have up to 14 days (from the date that you received your order confirmation email) to return your order for exchange or refund. Your item(s) must be returned to us in its original unused condition, and with all original packaging and tags (see our Returns Policy in Terms and Conditions).

You can return your Collect In store order using the following methods:

BY HAND
Fill in the returns form that you were given with your purchase, package your item securely with the returns.
Send by a courier using a recorded delivery method (at your own expense) to

UNIT 3, 54 CINDUIT ST,  Leicester, LE2 0JN

Don’t forget to include your order number, and tell us whether you want a refund or exchange for another item.


How long will my refund take to process?
As with all orders placed online, your order will be processed by our online returns department and not via our store.

This may take up to 14 days to process due to banking procedures.

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SALSCYCLES.COM is the e-division of SALS CYCLES Ltd. (Company No.  , Register 12394852 in England, UK)